Refund & Return

Our Commitment

At KEXMO, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we're here to help. This policy outlines our return, exchange, and refund procedures.

Return Eligibility

What Can Be Returned

You may return items within 30 days of receiving your order if:

· The item is unused and in its original condition

· All original packaging, tags, and accessories are included

· The item was purchased directly from KEXMO (not from third-party retailers)

· You have proof of purchase (order confirmation or receipt)

What Cannot Be Returned

The following items are non-returnable:

· Final sale items (clearly marked at purchase)

· Custom or personalized products

· Items showing signs of use or wear

· Products damaged by misuse or abuse

· Items returned after the 30-day window

· Gift cards

· Digital downloads or software

Return Process

Step 1: Contact Customer Service

Before returning any item:

1. Email us at support@kexmo.com

2. Include your order number and reason for return

3. Provide photos if the item is defective or damaged

4. Wait for our response with return instructions

Response Time: We respond to all return requests within 24-48 hours.

Step 2: Receive Return Authorization

· We'll issue a Return Merchandise Authorization (RMA) number

· You'll receive detailed return shipping instructions

· The RMA number must be clearly marked on your return package

Important: Returns without an RMA number may be delayed or refused.

Step 3: Package Your Item

Prepare your return:

· Use the original packaging if possible

· Include all accessories, manuals, and documentation

· Securely pack the item to prevent damage during transit

· Include a copy of your order confirmation or receipt

Step 4: Ship the Item Back

· Use a trackable shipping service

· Insure the package for the item's value

· Keep the tracking number for your records

· Ship to the address provided in your return instructions

Return Shipping Costs:

· Customer pays return shipping for non-defective items

· KEXMO covers return shipping for defective or wrong items

· We recommend using tracked shipping for protection

Step 5: Inspection & Processing

Once we receive your return:

· Items are inspected within 3-5 business days

· We verify the item meets return conditions

· You'll receive an email confirming inspection results

· Refunds or exchanges are processed upon approval

Refund Details

Refund Method

· Refunds are issued to the original payment method

· Credit card refunds: 5-10 business days after approval

· PayPal refunds: 3-5 business days after approval

· Store credit: Immediate upon approval

Refund Amount

Your refund will include:

· ✓ Full product price

· ✗ Original shipping costs (non-refundable)

· ✗ Return shipping costs (customer responsibility, unless defective)

· ✗ Customs duties or import taxes (if applicable)

Partial Refunds

In some cases, partial refunds may be issued:

· Items not in original condition

· Missing accessories or packaging

· Signs of use or wear

· Damage caused by customer

We'll notify you before issuing a partial refund.

Exchanges

Exchange Options

We offer exchanges for:

· Different size of the same product

· Different color of the same product

· Replacement for defective items

Exchange Process

5. Contact customer service to request an exchange

6. Receive exchange authorization and instructions

7. Ship the original item back (follow return process)

8. Once received and inspected, we ship the replacement

9. Any price difference is charged or refunded

Exchange Shipping

· Standard exchanges: Customer pays return shipping

· Defective item exchanges: KEXMO covers all shipping

· Expedited exchange shipping available for additional fee

Out of Stock Items

If your requested exchange item is out of stock:

· We'll notify you immediately

· Options: Wait for restock, choose different item, or receive refund

· No additional charges for waiting for restock

Damaged or Defective Items

Reporting Damage

If you receive a damaged or defective item:

10. Contact us within 48 hours of delivery

11. Provide clear photos of the damage

12. Include photos of packaging if damaged in transit

13. Describe the issue in detail

Our Response

For confirmed defective items:

· We cover all return shipping costs

· Replacement shipped immediately upon receipt

· Full refund option available

· No restocking fees applied

Manufacturing Defects

Items with manufacturing defects are covered under our warranty:

· Free replacement or repair

· No time limit for reporting manufacturing defects

· Proof of purchase required

Warranty Information

1-Year Manufacturer Warranty

All KEXMO products come with a 1-year warranty covering:

· Manufacturing defects

· Material failures under normal use

· Workmanship issues

Warranty Does Not Cover

· Normal wear and tear

· Damage from misuse, abuse, or accidents

· Modifications or repairs by unauthorized parties

· Cosmetic damage that doesn't affect function

· Loss or theft

Warranty Claims

To make a warranty claim:

14. Contact customer service with proof of purchase

15. Describe the issue and provide photos

16. Follow return instructions if inspection is needed

17. Receive replacement, repair, or refund

Special Circumstances

Holiday Returns

Purchases made during holiday seasons:

· Extended return window through January 31st

· Applies to purchases made November 1 - December 31

· Standard return conditions still apply

Gift Returns

Returning items received as gifts:

· Store credit issued instead of cash refund

· Original purchaser's information may be required

· Gift receipts simplify the return process

International Returns

Returning items from outside the US:

· Same 30-day return policy applies

· Customer responsible for international return shipping

· Customs duties on returns are customer's responsibility

· Allow additional time for international processing

Frequently Asked Questions

How long do I have to return an item?

You have 30 days from the date you receive your order to initiate a return.

Do I need the original packaging?

Yes, items should be returned in original packaging with all accessories and tags.

Who pays for return shipping?

· Non-defective returns: Customer pays

· Defective or wrong items: KEXMO pays

How long does a refund take?

5-10 business days after we approve your return, depending on your payment method.

Can I exchange for a different product?

Exchanges are for the same product in different size/color only. For different products, please return and place a new order.

What if my return is rejected?

If your return doesn't meet our conditions, we'll contact you with options: accept partial refund, have item shipped back to you, or donate to charity.

Can I return sale items?

Regular sale items can be returned. Final sale items (clearly marked) cannot be returned.

Contact Us

Questions about returns or refunds? We're here to help:

Email: support@kexmo.com

Please have your order number ready when contacting us.

Policy Updates

This Refund & Return Policy may be updated periodically. Changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of the current policy.

*Thank you for choosing KEXMO. We appreciate your business and are committed to your satisfaction.*