Shipping Policy
Overview
At KEXMO, we're committed to getting your outdoor gear to you quickly and safely. This policy outlines our shipping procedures, delivery times, and what to expect when you place an order.
Order Processing
Processing Time
· Standard Processing: 1-3 business days
· During peak seasons (holidays, sales events), processing may take an additional 1-2 days
Order Confirmation
· You'll receive an order confirmation email immediately after placing your order
· A shipping confirmation email with tracking information will be sent once your order ships
· Please check your spam/junk folder if you don't receive these emails
Order Modifications
· Orders can be modified or cancelled within 2 hours of placement
· Contact customer service immediately if you need to make changes
· Once an order has shipped, modifications are no longer possible
Shipping Methods
Standard Shipping
· Delivery Time: 7-15 business days
· Cost: Calculated at checkout based on destination and order weight
· Tracking: Full tracking provided
· Coverage: Available to most countries worldwide
Express Shipping
· Delivery Time: 3-7 business days
· Cost: Higher rate, calculated at checkout
· Tracking: Full tracking with priority handling
· Coverage: Available to select countries
Free Shipping
· Orders over $50 USD qualify for free standard shipping
· Free shipping applies to standard shipping method only
· Some remote locations may not qualify for free shipping
· Promotional periods may offer enhanced free shipping thresholds
Shipping Destinations
Domestic Shipping (US)
· Delivery time: 5-15 business days (standard)
· All 50 states including Alaska and Hawaii
International Shipping
We ship to over 100 countries worldwide, including:
· Canada
· United Kingdom
· European Union countries
· Australia and New Zealand
· Japan and South Korea
· Most Asian countries
· Select South American and African countries
Note: Some remote or restricted areas may have limited shipping options. Contact us if you're unsure about delivery to your location.
Tracking Your Order
How to Track
1. Check your shipping confirmation email for the tracking number
2. Click the tracking link provided in the email
3. Enter the tracking number on the carrier's website
4. Allow 24-48 hours for tracking information to update
Tracking Issues
If your tracking information isn't updating:
· Wait 24-48 hours after receiving the tracking number
· Check that you're using the correct tracking number
· Contact the shipping carrier directly for detailed status
· Reach out to KEXMO customer service if issues persist
Customs & Import Duties
International Orders
· Packages shipped internationally may be subject to customs duties, taxes, and fees
· These charges are determined by your country's customs office
· Customers are responsible for all customs duties and import taxes
· Charges vary by country and order value
Estimated Duties
· Duties typically range from 0-20% of order value
· Some countries have duty-free thresholds
· Check with your local customs office for specific rates
Customs Delays
· Customs clearance can add 3-10 days to delivery time
· Delays are beyond our control
· We recommend checking your country's customs policies before ordering
Shipping Restrictions
Restricted Items
Certain items may have shipping restrictions:
· Folding knives may be restricted in some countries/states
· Check local laws before ordering blades
· We cannot ship to addresses where delivery is prohibited by law
Address Requirements
· Provide complete and accurate shipping addresses
· Include apartment/suite numbers if applicable
· PO Boxes: Accepted for standard shipping only
· Military addresses (APO/FPO): Accepted with standard shipping
Undeliverable Packages
If a package is returned as undeliverable:
· We'll attempt to contact you for corrected address
· Reshipping costs may apply
· Refunds issued minus original shipping costs if unclaimed
Delivery Issues
Package Not Received
If your package hasn't arrived:
5. Check the tracking information for delivery status
6. Verify the delivery address is correct
7. Check with neighbors or building management
8. Contact the shipping carrier for details
9. Reach out to KEXMO customer service if unresolved
Damaged Packages
If your package arrives damaged:
10. Take photos of the damage before opening
11. Document any product damage
12. Contact customer service within 48 hours
13. We'll arrange replacement or refund
Lost Packages
If tracking shows delivered but you haven't received it:
14. Check with household members and neighbors
15. Look around your property (porch, garage, etc.)
16. Contact the shipping carrier to file a claim
17. Notify KEXMO customer service for assistance
Shipping Costs
How Costs Are Calculated
Shipping costs depend on:
· Destination country/region
· Package weight and dimensions
· Selected shipping method
· Current carrier rates
Transparent Pricing
· Shipping costs are clearly displayed at checkout
· No hidden fees or surprise charges
· You'll see the exact shipping cost before completing your purchase
Combined Shipping
· Multiple items in one order ship together
· You pay shipping once for combined orders
· Automatic savings when ordering multiple products
Special Circumstances
Peak Seasons
During high-volume periods (Black Friday, Christmas, etc.):
· Processing times may extend by 1-3 days
· Delivery times may be longer than usual
· Order early to ensure timely delivery
Weather Delays
Severe weather may impact shipping:
· Carrier delays are beyond our control
· We'll notify you of significant delays
· Patience is appreciated during extreme weather events
Remote Locations
Some areas may experience:
· Extended delivery times
· Limited shipping options
· Additional handling fees
· Contact us for specific estimates
Contact Us
Questions about shipping? We're here to help:
Email: support@kexmo.com
Please include your order number when contacting us about shipping issues.